Refund policy

Return & Refund Policy

Last updated: September 2026

At StudioPaw Co., we want you and your pets to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.

1. Damaged, defective or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us at studiopawco@gmail.com within 7 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos or video showing the issue
Photos of the packaging where relevant

We may offer a replacement or refund depending on the circumstances.

Please do not return an item before contacting us. We will provide return instructions if a return is required.

2. Change-of-mind returns

We accept change-of-mind returns where the item is eligible for return and the applicable return conditions can be met.

To request a change-of-mind return, contact studiopawco@gmail.com within 14 days of delivery.

The item must generally be:

Unused and in its original condition
In its original packaging where reasonably possible
Free from damage caused after delivery

Unless otherwise agreed, return shipping costs for change-of-mind returns are the responsibility of the customer.

Some products may not be eligible for return due to their nature or the conditions of the supplier used to fulfil the order.

3. Items that arrive damaged or faulty

If an item has a fault or does not meet the consumer guarantees that apply to your purchase, StudioPaw Co. will provide the remedy required by applicable consumer law.

For Australian customers, your rights under the Australian Consumer Law are not affected by this policy. These rights can include a repair, replacement or refund depending on the circumstances and seriousness of the problem.

4. Refunds

Once your return or claim has been assessed and approved, we will process any applicable refund to your original payment method.

The time for the funds to appear in your account can vary depending on your payment provider or bank.

5. Return shipping

For approved returns caused by an incorrect, damaged or defective item, StudioPaw Co. will provide appropriate return instructions and, where required by applicable consumer law, cover reasonable return costs.

For change-of-mind returns, the customer is responsible for return shipping unless otherwise stated.